FAQ
PAYMENTS & PURCHASES
What platform can I use to pay for a grading service?
Thank you for your interest in NEXT GRADING. We accept PayPal or bank transfers. Please feel free to contact us with any additional questions.
Can I cancel my order?
Yes, at any time. But...
- We guarantee a 100% refund up to 24 hours after payment.
- After this period, please contact us immediately.
- If the Grading process has not started but has already been processed, you will receive an 80% refund.
- If the Grading process has already started, no refund will be issued. Your order will be returned to you in its current state.
What changes if I buy your Grading service at an event?
NEXT GRADING participates in various collecting events, TCG tournaments, and vintage exhibitions.
If you visit our Official Booth during an event, you can pay in cash or by bank card, in addition to benefiting from a discount or special promotion related to the event.
PICKUPS AND DELIVERIES
We are an Official Partner with DHL Express® and DHL Parcel®, in addition to the 3,700 collection points in Spain and Portugal available to you.
What is the shipping policy?
- Once you have placed your order, you will receive a confirmation email informing you that our team has received your purchase order.
- Once DHL has picked up your order, you will receive all tracking information.
- Shipping costs are non-refundable in case of returns.
Do you accept international orders?
Yes, we ship worldwide. Shipping costs will apply and will be added at checkout.
Do you offer a pick-up and drop-off service by hand?
Yes, although we advise you to use DHL, our partner in express courier services, or their DHL collection points.
If you are concerned about sending your letter by courier, we can arrange a pick-up and/or delivery at a meeting point.
This service has an additional cost, and the fee varies depending on the area. For more information, please contact us.
To ensure that the hand-delivered service is carried out quickly, efficiently, and securely, you will receive a delivery/collection authorization along with our company policy and safety conditions, which must be signed by both parties (client/company).
WHERE ARE WE
Where are you located?
NEXT GRADING has an Operations Center in Madrid, and a Logistics Base in Houston.
Where will my parts be certified?
It's very simple.
All orders from Spain (and Europe) are certified in Madrid.
All orders from the United States, Canada, and Latin America will be sent to Houston.
No parts from Spain will be sent to the Houston base, unless requested by the client.
INTEGRITY
What guarantees me that the certification result will be objective?
Some have accused us of being tough, including on ourselves. We take that as a compliment.
We are objective, and we'll explain why:
- Our commitment is clear: to make collecting a safe sector for all collectors. To achieve this, NEXT GRADING is guided by values of integrity and professionalism, ensuring that each piece is treated with the utmost respect.
- Grades do not come from a single personal or subjective assessment; they are the result of a methodical and rigorous observation process, carried out by 2 independent graders and an AI.
- The certification process is anonymous; at no point will the Grading Team have access to the client's identity, not even in the case of a later grade review.
My item is of great value. Do I have to pay more to certify it?
No. Unlike other companies in the sector, NEXT GRADING steps up and opposes this commercial technique. Whatever the value of your piece, our certification and grading fees will be the same.
IMPORTANT:
For orders where the total value of the pieces exceeds €2,000, an insurance fee will be added in case of loss, breakage, or theft. For both parties, this is a guarantee of:
- Responsibility.
- Security.
- Peace of mind.
REMEMBER: You must notify us at the time of purchase. For any questions or insurance simulations, do not hesitate to contact us before placing your order.
I'm an influencer, what can you offer me to promote your brand?
At NEXT GRADING, we support content creators and their passion for secure collecting.
- Contact us to learn about our Ambassador and Affiliate programs.
But let's be clear and direct.
- No influencer or customer will receive preferential treatment in the certification results of their items.
For 3 reasons:
- ANONYMITY. Our Graders do not have access to personal order information.
- FOCUS. We don't "give away" grades. If the estimated grade is an 8, then it will be an 8. Yesterday, today, and tomorrow.
- PASSION. We are collectors first, publicists second. Every encapsulated item is a legacy for future generations. Everything comes and goes, but this item will endure.
"This is the way".
CALIFICACIÓN
What is your grading scale?
NEXT GRADING quantifies from 0.5 to 10, with 0.5 differences to mark each conservation status.
Each level has its definition:
- 7 = NEAR MINT
- 7.5 = NEAR MINT+
For more information, consult our grading scale: HERE
Do you round up the final grade?
Correct.
The FINAL GRADE is the FINAL ROUNDING of the TOTAL SUM of all analyzed factors of the item.
- TOTAL SUM [ DECIMALS FROM 0.1 ≤ 0.49 ]
If the decimals of the TOTAL SUM are less than 0.25, the FINAL ROUNDING will be 1/2 point lower.
If the decimals of the TOTAL SUM are greater than 0.25, the FINAL ROUNDING will be 1/2 point higher.
- TOTAL SUM [ DECIMALS FROM 0.51 ≤ 0.99 ]
If the decimals of the TOTAL SUM are less than 0.75, the FINAL ROUNDING will be 1/2 point lower.
If the decimals of the TOTAL SUM are greater than 0.75, the FINAL ROUNDING will be 1/2 point higher.
- EXCEPTION CASES:
TOTAL SUM [ DECIMALS = 0.25 ] or [ = 0.75 ]
In this case, the FINAL ROUNDING will be up to 1/2 point higher.
__________
Example #1 of TOTAL SUM for a TCG card:
- CENTRING: 9.6
- CORNERS: 8.6
- EDGES: 9.4
- SURFACE: 9.8
SUM = 37.4 / 4 = 9.35
FINAL GRADE ROUNDING: 9.5
__________
Example #2 of TOTAL SUM for a TCG card:
- CENTRING: 9.1
- CORNERS: 8.2
- EDGES: 9.5
- SURFACE: 9.4
SUM = 36.2 / 4 = 9.05
FINAL GRADE ROUNDING: 9
For any additional questions, do not hesitate to contact us.
LET'S KEEP IN TOUCH
If you have any questions, write to us. A real person will assist you :)
